About this role
Role Overview
- Responsible for holistically reviewing the customer experience-related data and metrics.
- Reviews, analyzes, and addresses data/feedback from vendor software platform, and any activity relating to potential fraud.
- Communicate any trends to management.
- Monitors vendor software platform responses from shareholders, reviews calls, and performs all actions necessary to resolve issues.
- Monitors software platform dashboard and ensures all survey results are reviewed to standard and in accordance with our timeliness goals.
- Assists with updating training materials.
- Identifies service issues, trends, performance concerns, training needs and system challenges.
- Provides phone/queue support as needed.
Requirements
- Bachelor’s degree
- 1yr-2yr transaction processing, report handling
- Strong attention to detail and accuracy in handling financial or transactional data
- Strong proficiency in Outlook and General MS Office
- Proven experience in Transaction processing, disbursement
- Highly detail-oriented, organized, and able to work effectively in structured, process-driven environments.
- Strong analytical and problem-solving skills with sound judgment.
- Proven ability to handle time-sensitive and high-volume workloads.
- Effective written and verbal communicator who can coordinate with multiple stakeholders.
- Collaborative team player who demonstrates accountability, reliability, and adaptability.
Benefits
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.