Lead Systems Operations Engineer

Role Overview

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of software systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals.

Requirements

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience in software engineering with demonstrated ownership of production services (e.g., backend/platform engineering, SRE with strong coding focus), including design, implementation, and ongoing operations.
• Strong programming skills in one or more languages (e.g., C#, Python, SQL) and ability to debug complex issues using logs, metrics, traces, and code-level instrumentation
• Experience developing automation and tooling (e.g., Python, Bash, PowerShell) and using Infrastructure as Code and configuration management (e.g., Terraform, Ansible) to enable repeatable, low-risk deployments
• Proficiency with modern SDLC practices: code reviews, automated testing, CI/CD pipelines, and release management; ability to lead high-severity incident triage through resolution and drive durable engineering remediations
• Strong technical leadership and communication skills, including writing clear design docs, coordinating cross-team delivery, and providing crisp status updates during releases and incidents
• Software team leadership experience (formal or informal), including mentoring engineers, leading sprint execution, influencing technical direction, and driving delivery through ambiguity
• Experience building and supporting highly available, business-critical services, including participation in an on-call rotation and driving post-incident fixes (not just mitigations).

Tech Stack

• Ansible
• Python
• SDLC
• SQL
• Terraform

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement