Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives
Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities
Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions
Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery
Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities
Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets
Track product performance and adoption, using insights to drive continuous improvement and value realization
Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement
Lead the application of AI, advanced analytics, and automation to modernize commercial platforms
Enhance customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations

Bachelor’s degree required (Information Technology, Computer Science, Business, or related field)
8-10 years of experience in technology product ownership or product management within enterprise IT environments
Strong background supporting commercial or customer-facing technologies, including SalesForce.com CRM platforms
Proven ability to translate complex business needs into prioritized technology solutions
Experience working with global stakeholders across regions and cultures
Solid understanding of system integration, data, and enterprise application landscapes
Strong communication, influence, and stakeholder management skills at senior levels

Senior Manager, TPO Global CRM

Key skills