Assist cross-functional teams with the sustainment of multiple integration lab configurations.
Interface with external IT consultants and contractors relative to troubleshooting technically complex processes and projects.
Receive multi-tier support calls and enter trouble tickets into database.
Provide remote support for off-site customers.
Attend program team meetings to form an understanding of SIL (Software Integration Lab) needs.
Engineer SIL solutions based on Software requirements.
Fabricate any and all wiring required to install hardware components.
Check the event logs for servers, firewalls and alerts.
Provide complex PC hardware/software setup, support and repair.
Install desktop OS and application patches.
Perform advanced LAN troubleshooting, and infrastructure support (wiring, soldering, troubleshooting and connectivity).
Analyze customer organizational needs and contribute to the resolution of a wide range of computer problems.
Participate as a multidisciplinary production team member.
Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial purposes.

Bachelor’s Degree and a minimum of 2 years of prior related experience.
Graduate Degree or equivalent with 0 to 2 years of prior related experience.
In lieu of a degree, minimum of 6 years of prior related experience.
2 years of prior related experience in schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including but not limited to soldering, wiring, PCB handling, and mechanical assembly.
2 years of prior related experience with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools.
2 years of prior related experience in networking to include LAN's, routers and switches.

Senior Associate, Tech Support Engineer

Key skills