Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements.
Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio.
Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector.
Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success.
Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors.
Foster a culture grounded in accountability, continuous learning, and operational excellence.
Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models.
Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater.
Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets.
Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs).
Influence net-new revenue by leading technical pre-sales discussions and positioning solutions to meet specific mission objectives.
Advance automation and AI across services to improve scale and consistency for Cloud, SOAR, and SOC environments.
Standardize delivery practices through global accreditation and product badging models, ensuring consistent service quality across all theaters.
Direct the development of automated tools to modernize internal service capabilities and optimize global delivery.
Requirements
10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments
5+ years leading large-scale technical organizations with both direct and matrixed reporting structures
Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers
Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments
Experience working within military, government, or highly regulated environments is strongly preferred
Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations; experience with industry-leading security platforms is required
Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments
Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations
Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change
Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience
Industry-recognized certifications such as CISSP, CRISC, or equivalent credentials are preferred
Willingness to travel 20–30% domestically and occasionally internationally as needed.