Director, Technical Services – Public Sector, Cortex & Cloud

Role Overview

• Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements.
• Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio.
• Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector.
• Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success.
• Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors.
• Foster a culture grounded in accountability, continuous learning, and operational excellence.
• Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models.
• Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater.
• Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets.
• Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs).
• Influence net-new revenue by leading technical pre-sales discussions and positioning solutions to meet specific mission objectives.
• Advance automation and AI across services to improve scale and consistency for Cloud, SOAR, and SOC environments.
• Standardize delivery practices through global accreditation and product badging models, ensuring consistent service quality across all theaters.
• Direct the development of automated tools to modernize internal service capabilities and optimize global delivery.

Requirements

• 10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments
• 5+ years leading large-scale technical organizations with both direct and matrixed reporting structures
• Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers
• Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments
• Experience working within military, government, or highly regulated environments is strongly preferred
• Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations; experience with industry-leading security platforms is required
• Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments
• Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations
• Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change
• Bachelor’s degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience
• Industry-recognized certifications such as CISSP, CRISC, or equivalent credentials are preferred
• Willingness to travel 20–30% domestically and occasionally internationally as needed.

Tech Stack

• Cloud
• Cyber Security

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Employee stock options
• Professional development opportunities