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IT Support, NOC Engineer at Langate Software | JobVerse
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IT Support, NOC Engineer
Langate Software
Remote
Website
LinkedIn
IT Support, NOC Engineer
Ukraine
Full Time
3 days ago
No Sponsorship
Apply Now
Key skills
Azure
Cloud
DNS
Firewalls
TCP/IP
Azure AD
Entra ID
Active Directory
Mentoring
Communication
About this role
Role Overview
Handle L1/L2 technical support requests for business users and client environments.
Monitor customer infrastructure, cloud systems, servers, endpoints.
Administer and troubleshoot Microsoft 365 services, including Exchange Online, Teams, Intune, Entra ID / Azure AD, and user access issues.
Support Windows desktop, Windows Server, basic Mac OS.
Work with Active Directory, DNS, DHCP, TCP/IP, VPN, remote desktop tools, and common network troubleshooting scenarios.
Support security and endpoint protection tools such as Microsoft Defender, Bitdefender, Sophos or similar solutions.
Work with RMM, PSA, ticketing, time tracking, and documentation platforms such as ConnectWise and ITglue.
Communicate with third-party vendors and software support teams when deeper troubleshooting is required.
Create, update, and maintain technical documentation, SOPs, troubleshooting guides, and client environment notes.
Requirements
Strong experience in MSP, NOC, remote IT support, or outsourced infrastructure support.
Good practical knowledge of Microsoft 365 administration: Exchange, Teams, Intune, Entra ID / Azure AD.
Experience with Windows Server and Windows desktop support.
Understanding of networking fundamentals: DNS, DHCP, TCP/IP, firewalls, VPNs, routers, switches.
Experience with remote support tools such as TeamViewer, ScreenConnect or similar.
Experience with ticketing and documentation discipline.
Good written and spoken English for customer communication.
Ability to support several clients or environments at the same time without losing structure.
Ability to troubleshoot issues independently, gather details, analyze logs, and communicate next steps clearly.
English
Upper Intermediate, French
Upper Intermediate
Tech Stack
Azure
Cloud
DNS
Firewalls
TCP/IP
Benefits
Competitive compensation
B2B contract, paid sick leave
20 days of paid vacation
Free English lessons
Flexible work schedule
Official holidays are non-working days
Paid courses and certifications
Coach / psychologist consultation
Workshops
Career development plan
Mentoring
Apply Now
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