Business Analyst – 12 month FTC

Role Overview

• Collaborate with various stakeholders to conduct in-depth analysis and mapping of the existing “AS-IS” IT operations business processes by facilitating/conducting discovery workshops and interviews.
• Conduct gap analyses to identify opportunities for process improvement, including automation, and align the future IT operations processes with ITIL best practice.
• Develop and design "TO-BE" processes, including impact analysis of the proposed changes on business processes, technology, workflows and the wider firm, eliciting requirements and validation from stakeholders that the new processes meet the requirements.
• Analyse and define priorities within the firm and technical contexts and translate business requirements into technical specifications for the new IT toolset including data mapping, process flows, and system integrations.
• Support the selection and implementation of new IT toolset
• e.g., ITSM, Asset management, Digital Experience Monitoring (aka DEM) -, supporting users' participation in deployments and implementation activities.
• Establish documentation standards/templates and draft comprehensive documentation for all configured processes, business requirements, process flows and Standard Operating procedures (SOPs).
• Serve as a bridge between IT teams and the firm’s stakeholders to ensure clear understanding of status, risks, and issues in a precise and timely manner.
• Supporting the Project Manager and the various teams in delivering the projects on time and on-budget ensuring that both business requirements and quality standards are met.

Requirements

• Bachelor’s degree in computer science, Information Technology or a related field.
• At least 5 years’ experience in as an business analyst with proven experience supporting digital transformation programmes.
• Robust understanding of ITIL principles and practices is essential in combination with some experience of core ITIL processes such as Incident and Problem Management, Change Management, Configuration Management, and Request Management.
• Knowledge of business processes and workflows, and how to optimize them using technology solutions.
• Relevant Industry certifications: ECBA, CCBA, etc. highly desirable.
• ITIL Foundation or similar service management qualification.
• Familiarity with Lean and Six Sigma and/or Agile/Scrum methodologies and tools an advantage.
• Relevant industry certifications – i.e. Microsoft Cloud – also beneficial.
• Outstanding communication and interpersonal skills written and verbal in English (individual or group) to enable effective collaboration and stakeholder engagement.
• Ability to complete assignments with minimal direction.
• Ability to work independently and as part of a team.
• Good organisational and time management skills.

Tech Stack

• Cloud
• ITSM

Benefits

• Competitive salary
• 25 days annual leave
• Leading hybrid working policy
• Immediate pension scheme
• Wide-ranging opportunities for involvement in internal committees
• Comprehensive health and wellness benefits including full gym and wellness programme
• Wide-ranging opportunities for involvement in internal committees