As a Fraud Prevention Officer, you will support RBC Royal Bank's Client First strategy and deliver a superior Client experience
Provide quality service to Client's and enhancing RBC Financial Group's risk mitigation strategy through analysis and investigation of potential fraud transactions
Maintain a pro-active approach, mitigating fraudulent activity at the source
Ensure operational risk/loss is mitigated and negative client impact and experience is kept to a minimum
Take full accountability for quality and accuracy of day-to-day job responsibilities, tasks and activities ensuring a balanced focus on enhanced client experience, efficiency and effectiveness and operational risk
Provide consistent service within established benchmarks contributing to achievement of business Service Level Agreements (SLA's)

Strong investigative & analytical mindset
Proven ability to focus on time-sensitive cases, meet deadlines and Service Level Agreements
Strong communication and computer skills
Sense of Urgency and Change Management
embraces and easily adapts to change
Simplification & Efficiency
working with an innovative mindset to simplify the way we do business
Commitment to flexible work schedules and locations based on Operations, hours of business and availability, including statutory holidays
Ability to work flexible shifts within a 24/7 work environment, including weekends and holidays
Required to work a variety of shifts between the hours of 8am-12am
Fraud experience (nice-to-have)
Bilingualism (English and French) required.

Continued career advancement opportunities
Exposure to strong mentorship and leadership examples
A comprehensive Total Rewards Program including bonuses and flexible benefits
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, and high-performing team
RBC is committed to supporting flexible work arrangements when and where available.

Fraud Prevention Officer

Key skills