Operations Executive – Training & Events

Role Overview

• Plan and manage all training days and events end to end, from initial logistics through to on-the-day delivery
• Co-ordinate venue booking, accommodation, catering, travel, and materials dispatch for all events
• Manage delegate numbers, send joining instructions, and ensure all event preparations are completed on schedule
• Prepare event materials including name badges, attendee packs, and delegate lists
• Support the internal and external tutor team, manage diaries, and distribute post-event appraisals
• Attend and run events at venues across the UK, including London, Leeds, Birmingham, Manchester, and Scotland
• Handle general email enquiries and respond to delegate queries in a timely and professional manner
• Own the resolution of escalations and complaints, liaising with the Operations Manager as required
• Maintain accurate records within the CRM across all event and delegate data
• Monitor operational plans and timelines, flagging risks to the Operations Manager proactively
• Support the wider operations team across departments as required
• Liaise with venues, suppliers, tutors, and internal teams via email, Microsoft Teams, and telephone
• Work closely with the Education team to support smooth training delivery for delegates

Requirements

• Experience in event operations, coordination, or a similar administrative role
• Customer service experience, including handling escalations
• Experience working with a CRM system
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Strong organisational skills with the ability to manage multiple priorities simultaneously
• Clear written and verbal communication
• Attention to detail and a methodical approach to administration
• Ability to work independently and as part of a small team in a fast-paced environment
• Confidence adapting to changing priorities and solving problems under pressure
• Physical stamina for event days, which can involve long hours and manual handling