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Operations Executive – Training & Events at Bright | JobVerse
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Operations Executive – Training & Events
Bright
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Operations Executive – Training & Events
United Kingdom
Contract
3 weeks ago
Visa Sponsorship
Apply Now
Key skills
CRM
Communication
About this role
Role Overview
Plan and manage all training days and events end to end, from initial logistics through to on-the-day delivery
Co-ordinate venue booking, accommodation, catering, travel, and materials dispatch for all events
Manage delegate numbers, send joining instructions, and ensure all event preparations are completed on schedule
Prepare event materials including name badges, attendee packs, and delegate lists
Support the internal and external tutor team, manage diaries, and distribute post-event appraisals
Attend and run events at venues across the UK, including London, Leeds, Birmingham, Manchester, and Scotland
Handle general email enquiries and respond to delegate queries in a timely and professional manner
Own the resolution of escalations and complaints, liaising with the Operations Manager as required
Maintain accurate records within the CRM across all event and delegate data
Monitor operational plans and timelines, flagging risks to the Operations Manager proactively
Support the wider operations team across departments as required
Liaise with venues, suppliers, tutors, and internal teams via email, Microsoft Teams, and telephone
Work closely with the Education team to support smooth training delivery for delegates
Requirements
Experience in event operations, coordination, or a similar administrative role
Customer service experience, including handling escalations
Experience working with a CRM system
Proficiency in Microsoft Office, particularly Excel and Outlook
Strong organisational skills with the ability to manage multiple priorities simultaneously
Clear written and verbal communication
Attention to detail and a methodical approach to administration
Ability to work independently and as part of a small team in a fast-paced environment
Confidence adapting to changing priorities and solving problems under pressure
Physical stamina for event days, which can involve long hours and manual handling
Apply Now
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