Design the strategy to overhaul our internal tool for workforce management.
Ship improvements to our care team to member assignment engine that improve our care team member workloads.
Reduce operational average handle time for key workflows.
Define MVPs, set KPIs, and build out a multi quarter roadmap for the CareOps pod with clearly defined success metrics and delivery milestones.
Write high-quality PRDs and partner with engineering to drive features from discovery to launch with minimal rework.

3+ years of product management experience shipping production features end-to-end
Experience building and iterating on internal tools or operational workflows for non-technical business users
Demonstrated ability to write clear, complete PRDs and drive features to launch independently
Experience with algorithmic systems such as matching, scheduling, routing, or capacity management
Bachelor’s degree in Computer Science or a related technical field.

Inclusive healthcare and benefits: In addition to comprehensive medical, dental, and vision coverage, we provide employees and their family members with Group Medical Coverage (GMC), Group Term Life Insurance (GTL), and Group Personal Accident Insurance (GPA).
Well-being support: We offer a lifestyle stipend to support your overall well-being, along with learning and development opportunities to help you grow both personally and professionally.
Ownership: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

Product Manager

Key skills