Network Support Engineer

Role Overview

• Support the project team on design and integration of the project specific requirements with existing functionalities: cybersecurity, network, architecture and associated devices.
• Support the Design stage of a project and develop Network topologies, Internet requirements, IP address list and the network cabinet BOM and shop drawings according to project specifications and requirements.
• Support and develop along with the Controls and SCADA Engineer standardized test procedures and execute tests (FAT/SAT) to reduce commissioning time, and perform testing, including involvement in hands-on lab testing during evaluations of prototype systems.
• Install, connect, and configure networking equipment, including but not limited to servers, switches, routers, and firewalls.
• Ensure all network hardware and software are deployed according to technical specifications, project requirements, and security protocols.
• Develop and maintain documentation of system infrastructure including hardware, protocols, communication links and cybersecurity strategies.
• Monitor network performance and availability using appropriate tools and methodologies.
• Diagnose and resolve connectivity issues, hardware failures, and configuration problems in a timely manner to minimize downtime.
• Perform scheduled maintenance, firmware updates, and upgrades to network infrastructure.
• Ensure all updates are tested and documented to maintain operational stability and compliance with standards.
• Work closely with Project Managers, Commissioning Engineers/Technicians, and the Controls, SCADA & Systems Deployment team to support the delivery of project milestones.
• Provide technical support and hands-on training to on-site personnel in the use, operation, and maintenance of networking systems.
• Maintain accurate and detailed records of network configurations, installation procedures, changes, and maintenance activities.
• Ensure documentation is current, accessible, and compliant with company requirements.

Requirements

• 3+ years of experience in network architecture and support, TCP/IP protocols, troubleshooting, security and hardware management. Familiarity with industrial protocols for OT environments.
• Bachelor’s degree in Computer Engineering, Network Engineering, Information Technology from an accredited university is preferred.
• Proficiency in configuring and maintaining enterprise network equipment (servers, switches, routers, firewalls). Strong understanding of network protocols, topologies, and security best practices.
• Hands-on experience in configuring Enterprise grade firewalls, routers, switches (e.g. Cisco) and IT/OT infrastructure (servers, SAN, NAS, etc.) Extensive knowledge of OSI layer models and experience in remotely deploying network configurations.
• Linux server, shell/bash scripting, Ansible experience is desirable.
• Knowledge about virtualization technologies (e.g. VMware, Proxmox, Docker) is desirable.
• Knowledge and understanding of industrial communication protocols (e.g. Modbus TCP/RTU, DNP3, OPC UA, MQTT) is desirable.
• Ability to diagnose and resolve network issues efficiently in a live jobsite environment.
• Experience with Agile development methodologies (SCRUM) and capturing day-to day activities in JIRA.
• Excellent problem-solving skills and the ability to troubleshoot complex system integration issues.
• Strong communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
• Ability to work in a collaborative, team-oriented environment while managing independent tasks.
• Familiarity with workplace safety procedures and compliance requirements.
• Experience Battery Energy Storage Systems (BESS), renewable energy, or industrial infrastructure.
• Experience involving industrial control systems, SCADA, and bridging IT/OT infrastructure are highly valuable.
• Linux server administration, shell scripting, and automation.
• Cisco certifications (e.g., CCNA) and/or OT cybersecurity certifications.
• Experience with AutoCAD and Visio for network and cabinet drawing packages.
• Willingness to travel up to 50% as required by project needs.

Tech Stack

• Ansible
• Cyber Security
• Docker
• Firewalls
• Linux
• Shell Scripting
• TCP/IP
• VMware