Key skills
AnalyticsStakeholder ManagementCommunicationNegotiation
About this role
Role Overview
- Manage and expand PSP network (sourcing, onboarding, integrations)
- Lead negotiations (rates, fees, settlements, terms)
- Define and optimize routing strategies based on performance and cost
- Monitor provider performance and ensure reliability
- Build and maintain strong long-term relationships with payment providers
- Align PSP strategy with regional and business needs
- Handle complex and high-risk cases, finding solutions where others fail
- Own and manage relationships with Payment Service Providers (PSPs), acquirers, banks, and payment partners across Asia.
- Act as the primary point of contact for provider communication, escalations, operational matters, and commercial discussions.
- Coordinate provider-side issue resolution, maintenance communication, and escalation handling.
- Identify, evaluate, and onboard new PSPs, payment methods, and banking partners across Asia markets.
- Build and manage the PSP pipeline based on regional business needs, market gaps, operational risks, and strategic priorities.
- Lead commercial discussions and negotiations with providers, including fees, settlement terms, FX costs, reserves, and operational conditions.
- Monitor provider profitability, commercial performance, settlement structures, and processing costs.
- Prepare operational and commercial reports related to PSP performance, payment costs, provider utilization, and optimization opportunities.
- Coordinate PSP integrations, migrations, feature implementations, and payment-related projects with Product and Development teams.
- Support optimization of routing strategies, provider allocation, and transaction distribution across Asia markets.
- Coordinate closely with Payments Operations, Product, Development, Finance, Compliance, Back Office, and regional business teams.
Requirements
- Proven, hands-on experience working with PSPs, EMIs, or banks
- Strong understanding of payment ecosystems, PSPs, acquiring, banking operations, and fintech infrastructure.
- Experience in PSP management, payment operations, business development, fintech, or financial services is considered a strong advantage.
- Strong negotiation, analytical, and stakeholder management skills.
- Ability to manage multiple providers, projects, and operational priorities simultaneously.
- Strong commercial awareness and operational problem-solving mentality.
- Comfortable working with payment data, reporting tools, operational metrics, and provider analytics.
- Strong communication and cross-functional coordination skills.
- Proactive mindset with strong ownership and accountability mentality.
- Willingness and ability to travel within Asia (3–4 months per year)
- Excellent understanding of payment flows, routing, and local markets
Benefits
- Hybrid Work Model (2 days working from home)
- Monthly Wolt Vouchers
- Comprehensive Health & Life Insurance
- Provident Fund (Upon completion of the trial period)
- Summer Short Fridays (August)
- Additional Paid Annual Leave (up to 30 days, based on years of service)
- Birthday Leave
- Training & Education Allowance
- Udemy Business access
- Gym Membership
- Referral Bonus Program
- Additional Support
- Visa Sponsorship and Relocation Assistance