Develop strategies to reduce delinquency and improve the customer experience based on data analysis, process mapping and problem diagnostics.
Create and maintain dashboards with operational and financial KPIs, generating insights and action plans to support decision-making and drive results.
Map end-to-end processes, performing analyses and diagnostics to identify improvement opportunities, with a focus on automations that optimize critical steps.
Implement and monitor operational solutions, ensuring control, monitoring and management of results.
Lead strategic projects for the area, acting as a focal point and promoting alignment, negotiation and resolution of frictions with internal stakeholders.

Differentials:

Intermediate knowledge of Power BI, Power Query and/or Google Cloud Platform (GCP).
Experience with process mapping and design.
Experience with fraud prevention flows and/or credit and/or collections.

Dress code: be yourself!
Special discount on car rentals and the purchase of pre-owned vehicles
Gympass
Profit Sharing (PLR)
Health insurance
Dental plan
Private pension plan
Home office allowance
Allya benefits and discounts network
Life insurance
Food voucher
Meal voucher
Transportation voucher
Localiza University (in-person/online training for your development)
Support program for pregnant employees
Acolher program with psychological, financial and legal guidance
Medical clinics for emergency care
Exclusive employee service center
On-site services at headquarters (gym, nail salon, bank branch, copy center and cafeteria)
Open-plan work environments, among others.

Senior Collections Strategy Analyst, Data

Key skills