Accurately entering and maintaining high volumes of data within the case management system
Reviewing incoming referrals and ensuring all documentation is properly uploaded and aligned with client requirements
Processing incoming and outgoing mail and coordinating file-related documentation
Initiating and managing conditional payment investigations and submitting authorizations to Medicare
Following up on case status through contractor portals and direct outreach as needed
Requesting and tracking final demand and closure letters
Managing open files and supporting workflows tied to the Medicare Set-Aside process
Communicating with government contractors, teammates, and customers through both written and verbal channels
Preparing and distributing standardized correspondence and documentation
Monitoring deadlines and ensuring files are processed in accordance with service requirements
Escalating customer concerns and collaborating across teams to drive resolution.

High school diploma or equivalent required; additional education preferred
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PDF tools
Ability to manage high-volume workloads while maintaining strong attention to detail and accuracy
Strong written and verbal communication skills with a professional, customer-focused approach
Comfortable working within structured processes and meeting defined deadlines
Ability to collaborate effectively across teams and adapt to shifting priorities
Experience in workers’ compensation or Medicare-related processes is beneficial but not required.

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Operations Support Coordinator

Key skills