About this role
Role Overview
- Responsible for analyzing, researching, gathering required information to process IGO (In Good Order) cases and to process NIGO (Not In Good Order) cases
- Serve Thrivent’s internal and external customer contacts via the telephone and written communications
- Deliver strong customer service
- Actively partner with the team on meeting established service and quality standards
- Identify trends for process improvements
- Process cases utilizing various workflow, administrative, and LOB (Line of Business) systems accurately and cost-effectively
- Analyze cases for IGO and determine level of complexity of the request
- Determine case routing based on complexity
- Contact appropriate resources to assist in resolving requests
Requirements
- High school required
- College degree preferred
- One to three years prior customer service or financial service industry experience preferred
- Must possess solid interpersonal, verbal and written communications skills
- Proficiency in office computer software, including e-mail, word processing, and spreadsheet programs required
Benefits
- various bonuses (including, for example, annual or long-term incentives)
- medical, dental, and vision insurance
- health savings account
- flexible spending account
- 401k
- pension
- life and accidental death and dismemberment insurance
- disability insurance
- supplemental protection insurance
- 20 days of Paid Time Off each year
- Sick and Safe Time
- 10 paid company holidays
- Volunteer Time Off
- paid parental leave
- EAP
- well-being benefits
- other employee benefits