SMB Technical Architect

Role Overview

• Work with SMB customers in close collaboration with our sales and solution engineering teams to solve a wide variety of technical challenges using the whole portfolio of Salesforce solutions.
• Develop relationships and act as a trusted advisor to CIO/CTO/CISO and their teams as they integrate Salesforce into their technology strategy, guiding them towards long-term success.
• Understand customer’s needs and establish Salesforce’s product as the best solution that addresses the technical and business requirements.
• Present Salesforce technology infrastructure, including demonstrating deep familiarity with platform capabilities, hosting infrastructure, security, and integration capabilities.
• Conduct architecture and technical workshops, providing actionable technical recommendations that are aligned with the client’s business objectives.
• Handle customer technical due diligence and risk management processes.
• Partner with pre-sales teams to lead technical POCs, translating customer requirements into working demonstrations that validate solution feasibility and drive deal progression.
• Translate business requirements into solution architectures and roadmaps that best leverage the Salesforce platform and products with a successful implementation and adoption in mind.
• Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
• Lead our SMB Technical Architect Community to enable less technical solutions colleagues and act as a multiplier.
• Work closely with a variety of stakeholders (e.g., alliances, sales programs, product & product marketing, etc.) to develop and execute internal and external programs and initiatives.
• Attain quarterly and annual objectives assigned by management.
• Mentor, teach, and guide more junior and less technical team members within the SMB Solution Engineering organization and the Account Executive teams.

Requirements

• Minimum 5 years working experience in a system architect, solution engineering, or technical architect role; OR over 4 years experience in an SME/SMB or tech startup operations, consulting, implementation management, pre-sales, or solution engineering role.
• Ability to understand business & IT department requirements, translating those business needs into a compelling solution, and presenting your recommendations to executive, technical, and business audiences.
• Deep knowledge of enterprise software applications and their delivery, including several of the following:
• Coding experience and a willingness to work with code (Apex, Node, Go, R, Java or C#, JavaScript, Python, Ruby, etc.)
• Database and data management fundamentals
• Web and mobile application development and architecture
• Application lifecycle management
• Integration principles and tools
• Enterprise data management tools and methods
• Process orchestration
• Principles of network, application, and information security
• Good understanding of the architectural principles of cloud-based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.
• Strong oral, written, presentation, and interpersonal communication and relationship skills.
• Strategic thinker, thought leadership, and comfort communicating with executive audiences.
• Excellent time management skills and the ability to support multiple, concurrent projects.
• Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
• Willing and able to travel occasionally.
• Bachelor’s degree in Computer Science, MIS, Software Engineering, Electrical Engineering, Data Science, or other STEM degrees.

Tech Stack

• Cloud
• Java
• JavaScript
• Node.js
• Python
• Ruby
• Go

Benefits

• time off programs
• medical, dental, vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program