Craft, optimize, and deliver compelling human-centered content to drive best-in-class digital experiences that engage users and enables them to complete tasks, working from a multidisciplinary, holistic perspective from concept to execution and implementation.
Apply a broad range of content design capabilities to develop cohesive end-to-end product and digital experience narratives and solutions across platforms using best practices, existing patterns, heuristics, brand and content standards.
Partner with a diverse set of project stakeholders and cross-functional teams to quickly digest all requirements and align to user intent – including product management, business partners, legal, and engineering.
Create content every step of the way, from early ideation to digital delivery, including content design deliverables for design systems and final copy for comprehensive specifications, prototypes, and content management systems.
Build reusable content models and systems, including frameworks for AI interactions, agent patterns, and multimodal experiences, ensuring they scale reliably into production-grade capabilities.
Support evaluative testing, from rapid user testing to usability studies and leverage user research and insights to refine and enhance the customer journey.
Work on multiple designs/projects, managing time and expectations with stakeholders across the organization and Experience Design, staying knowledgeable on project and product details.

3+ years of industry design experience in a role demonstrating multidisciplinary content design, with a portfolio showcasing your proven expertise.
Delivered content and messaging for complex systems, AI-enabled platforms or products at enterprise scale, including systems used by millions of users or across multiple business units across complex, federated ecosystems.
Experience designing intelligent systems across content, UX, product, and data: including search, discovery, recommendations, agents, or decision-support tools.
Experience developing content for multi-channel consumer-facing apps, responsive web, and websites including complex system, user, ecommerce, and transactional experiences.
Demonstrated understanding of user-centered design principles and best practices and rapid ideation processes like Lean UX, Design Sprints, and Agile.
A track record for working with cross-functional product development and design teams to ship customer-facing digital products.
Experience working with content systems, developing and adhering to brand, voice and tone guidelines while leveraging quantitative and qualitative data to inform and inspire content choices.
Experience leveraging AI agents or assistants in production.
Proficient in design and design-to-code tools such as Figma, Copilot, Lovable, and Claude Code.
Self-motivated problem solver with a strong work ethic, reliable issue resolution, and time management skills with an intense focus on achieving results.

We provide industry-leading benefits
Access to paid time off
Resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Experience Design I, Content Design

Key skills