Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements.
Provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, DevOps, performance, and solution design specific to B2B Commerce (including Cloudcraze).
Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.
Collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions.

8 years proven experience in Enterprise consulting, including implementing Enterprise software solutions in the Commerce space as a Lead Developer or Architect
Commerce Cloud Expertise: Experience with Salesforce B2B Commerce and Cloudcraze
Very good understanding of B2B Commerce development tools (APEX, Visualforce, LWC, Lightning Platform, APIs, Standard and Custom Objects)
Experience with System Architecture design and Integration Patterns
Experience optimizing B2B Commerce solutions for performance, scalability, and maintainability across complex enterprise environments
Certifications: Salesforce Administrator, Salesforce Platform Developer
Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive
Customer-centric discovery
ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
Comfortable engaging directly with customers and business stakeholders to gather requirements, demo features, and provide architectural guidance.
Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy.

Success Architect – B2B Commerce

Key skills