Customer Support, Swimming Pool and Spa Experience

Role Overview

• Provide expert customer support via phone, email, and walk-ins (pool chemistry, maintenance, and equipment troubleshooting)
• Create accurate quotes for pool packages, equipment upgrades, liners, and parts
• Drive sales through upselling chemicals, parts, and maintenance equipment
• Perform water testing and provide chemical treatment recommendations
• Process orders and coordinate with service and delivery teams

Requirements

• Minimum 1+ year experience in the swimming pool and spa industry is a MUST
• Strong knowledge of pool chemicals, water balancing, and equipment/parts
• Proven sales ability with experience in quoting and closing sales
• Excellent communication and customer service skills
• Ability to quickly learn POS systems, quoting tools, and water testing systems