Own the post-sale onboarding journey for a portfolio of roughly 80 hotel partners at various stages of activation.
Guide properties through content review, profile setup, connectivity verification, and rate and availability loading.
Communicate progress, blockers, and next steps to hotel partners via phone, email, and video, building rapport and trust quickly.
Keep Senior Account Executives informed on onboarding status and timelines for each property in their book.
Coordinate cross-functionally with content, connectivity, and market management teams to remove blockers and accelerate go-live.
Ensure compliance with Know Your Partner legislation and platform content standards before setting properties live.
Hand off newly live properties to Market Managers for ongoing relationship management.
Support Market Management with additional projects related to rates, availability, and supply optimization as needed.
Maintain detailed, well organized tracking of every property in your portfolio so nothing falls through the cracks.

2 to 3 years of account management, partner support, or client services experience with a track record of hitting or exceeding targets.
Exceptional detail orientation and the ability to track many moving parts simultaneously without losing momentum.
Strong stakeholder management skills, with comfort coordinating across internal teams and external partners.
Excellent phone presence and the ability to build rapport quickly in a customer-facing setting.
Clear written communication, including strong grammar, spelling, and email professionalism.
Strong organization, time management, and prioritization skills in a high-volume environment.
Self-starter mindset with an adaptable, hungry, and tenacious approach to work.
Located in the Pacific or Mountain time zone and able to work standard West Coast business hours.

Hotel Partner Onboarding Associate

Key skills