LearnOps Community Manager

Role Overview

• Manage the LearnOps Academy — maintaining our micro certifications and comprehensive LearnOps certification, responding to learner inquiries, and launching one new micro credential per month based on trending industry topics.
• Build and execute enablement strategies that power scalable learning and content creation across the organization, for customers, and for partners.
• Play a key role in growing and engaging the world's first LearnOps Community, working alongside industry experts and Chief Learning Officers from leading global organizations.
• This role balances creative direction, strategic thinking, and hands-on execution. You will work closely with Customer Success, Sales, Marketing, Product, and our CEO to define and build our community and enablement ecosystems.

Requirements

• Post-secondary graduate of an education, instructional design, communications, or similar program.
• Excellent verbal and written communication skills — thoughtful, direct, and kind.
• Strong ability to manage stakeholder relationships and work cross-functionally.
• Self-starter who takes initiative, solves problems, and thrives in a fast-paced, high-energy environment.
• Analytical mindset — comfortable using data to inform and refine strategies.
• Detail-oriented with a love for documentation — for yourself, your team, and the community.
• Comfortable working in an outcome-based, collaborative, and transparent environment.
• Familiarity with HubSpot for managing learner communications, enrollment workflows, and reporting.
• Familiarity with one or more Learning Management Systems (LMS) and comfort administrating learner programs, issuing certifications, and managing course content.

Benefits

• Medical, dental, vision, and extended health coverage from day one — no waiting period.
• Unlimited vacation days.
• Monthly "You Days" when the whole company gets the day off to recharge and focus on themselves.
• Paid time off on your birthday to celebrate and enjoy a day just for you.
• Professional development opportunities through access to internal mentors and a large library of learning content.
• A flexible, remote-first way of working.