Oversee 24/7 monitoring, triage, and escalation of OT security alerts across industrial environments
Support complex incident investigations and ensure quality of analysis across all tiers
Ensure adherence to SLAs, ticket quality, and operational KPIs
Lead and manage a team of OT SOC analysts (Tier 1 / Tier 2)
Provide coaching, mentoring, and performance feedback
Support shift planning, coverage, and handovers
Drive improvements to detection rules, playbooks, and SOC procedures
Identify gaps in monitoring, response, and tooling
Collaborate with engineering and threat detection teams for tuning and optimisation
Act as a key point of contact for customers during incidents and escalations
Ensure proper communication during major incidents
Support reporting, service reviews, and customer discussions
Coordinate with internal teams (engineering, IR, service delivery)
Requirements
Understanding of OT environments and industrial protocols (e.g. Modbus, OPC)
Experience with SIEM, IDS, and OT monitoring tools
Experience with incident detection, triage, and response processes
Knowledge of MITRE ATT&CK and threat detection concepts
Experience leading SOC teams or being senior analyst / shift lead
Incident management skills
Excellent communication skills (technical and customer-facing)
Full working proficiency in both Spanish and English.
Benefits
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
On-demand digital course library for professional development
Comprehensive mindfulness programs with a premium membership to Calm
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program