Key skills
MentoringCommunication
About this role
Role Overview
- Oversee 24/7 monitoring, triage, and escalation of OT security alerts across industrial environments
- Support complex incident investigations and ensure quality of analysis across all tiers
- Ensure adherence to SLAs, ticket quality, and operational KPIs
- Lead and manage a team of OT SOC analysts (Tier 1 / Tier 2)
- Provide coaching, mentoring, and performance feedback
- Support shift planning, coverage, and handovers
- Drive improvements to detection rules, playbooks, and SOC procedures
- Identify gaps in monitoring, response, and tooling
- Collaborate with engineering and threat detection teams for tuning and optimisation
- Act as a key point of contact for customers during incidents and escalations
- Ensure proper communication during major incidents
- Support reporting, service reviews, and customer discussions
- Coordinate with internal teams (engineering, IR, service delivery)
Requirements
- Understanding of OT environments and industrial protocols (e.g. Modbus, OPC)
- Experience with SIEM, IDS, and OT monitoring tools
- Experience with incident detection, triage, and response processes
- Knowledge of MITRE ATT&CK and threat detection concepts
- Experience leading SOC teams or being senior analyst / shift lead
- Incident management skills
- Excellent communication skills (technical and customer-facing)
- Full working proficiency in both Spanish and English.
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- ... and other local benefits!