About this role

Lead the audit and final review of job files to ensure accuracy, completeness, and full compliance with carrier and TPA standards.
Oversee WIP job file management, audit readiness, and file lifecycle performance.
Identify discrepancies, mitigate risk, and ensure proper documentation standards are met.
Serve as a subject matter expert on file quality, compliance, and best practices.
Collaborate with estimators, project managers, and leadership to improve file quality and workflow efficiency.
Drive continuous improvement in QA processes, turnaround times, and audit success rates.
Support escalations and complex file reviews.

Strong background in restoration estimating, auditing, and/or quality assurance.
Advanced knowledge of TPA platforms preferred.
Deep understanding of insurance carrier expectations and compliance requirements.
Proven ability to manage high-volume workflows without sacrificing accuracy.
High level of accountability, ownership, and attention to detail.
Strong analytical, problem-solving, and leadership skills.
Excellent communication skills with the ability to influence and coach others.

Restoration Job File Auditor

Key skills