Director, NCAA Ground Transportation Program

Role Overview

• Overseeing and facilitating the workflow, technology, and daily operations of the NCAA Ground Transportation program
• End-to-end ownership of the program’s progress throughout the year
• Serve as the primary super user and administrator for the Championship Ground technology platform
• Provide first-line user support, troubleshooting issues, answering questions, and escalating technical needs as appropriate
• Continuously drive program enhancements by identifying and implementing technological advancements and improvements
• Provides leadership and oversight to the NCAA Ground Transportation team, fostering professional development while ensuring strong administrative and organizational support
• Oversees cost management and contractual strategy, applying creative solutions to reduce expenses, mitigate risk, and maximize value
• Manage and facilitate program workflows with strict timelines
• Provides strategic project and portfolio management oversight, applying PMO best practices to drive cross-functional alignment, accountability, and on-time delivery
• Build strong relationships and work closely with all partners related to the program, including but not limited to the NCAA, professional bus organizations, and vendors
• Work with other Anthony Travel/On Location staff to develop measures to ensure success and resolve issues
• Takes initiative to identify solutions to solve process or business problems
• Perform situation analysis and decision-making
• Implement operational efficiencies, including evaluating current processes for continued improvement
• Develop, propose, and present ideas related to the specific transportation needs for NCAA championship events

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Strong client service, vendor management, interpersonal, communication, and collaboration skills
• Proven leadership skills with the ability to train and mentor staff
• Ability to understand, follow, and improve internal business processes
• Clear, concise, and effective communication skills
• Professional and effective phone and in-person communication skills
• Strong attention to detail and project management skills
• 10+ years of operations, travel, or ground transportation experience (preferred)
• Knowledge of end-to-end ground transportation operations and contracts (preferred)
• Familiarity with sports and the bus charter industry (preferred)

Benefits

• medical, dental, vision, life and disability insurance
• paid time off
• 401k plan