Provide technical and sales support to customers, including evaluating customer claims for warranty disposition, scheduling and coordinating customer visits and project work to minimize travel expenses and optimize completion dates, and assisting Engineering/Manufacturing in design recommendations and new equipment inspections.
Promptly respond to customer and vendor inquiries, collaborate and communicate effectively to determine urgency and the type of need, and explain complex issues and resolutions.
Effectively provide remote and onsite technical support to customers on all aspects of equipment operation including new system commissioning, personnel training on operations and maintenance, and troubleshooting of in-service problems and repair supervision.
Accurately read, understand, and interpret operating manuals, parts manuals, blueprints, and technical drawings.
Precisely inspect and test materials and machinery, including but not limited to performing instrument loop checks and system safety checks, to ensure correct operations and accordance with all safety regulations and policies.
Correctly inspect and verify dimensions of parts to ensure conformance to specifications.
Carefully prepare written procedures and recommended operating practices on all aspects of unit operation and maintenance.

A minimum of three (3) years of field service support and hands-on Mechanical or Electrical experience with manufacturing equipment, ideally in the aluminum or primary metals industry.
Experience working with industrial fuel fired equipment/engineered systems preferred.
Technical Skills. Ability to assess, troubleshoot and repair machinery by referring to and applying principles, techniques, and standard operating procedures.
Basic knowledge of raw materials, production processes, and basic machinery.
Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.
Computer/Applications Skills. Proficient computer skills using a variety of software applications systems, including Microsoft Office Products, Visio, and Computer-Aided Design and Drafting (CADD).
Travel and Work Requirements. Ability to travel by land and air up to 80%, both domestically and globally. Valid driver’s license and US Passport, or ability to obtain required.
Ability to work extended hours based on the needs of the business.

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Field Service Technician

Key skills