Lead the migration, configuration, and maintenance of Cisco ASA (Classic) and Firepower (FTD) systems, while managing a robust Palo Alto environment via Panorama
Design and manage F5 BIG-IP solutions, focusing on LTM (Local Traffic Manager) for load balancing and ASM/WAF (Application Security Manager) for protecting web applications
Implement and manage micro-segmentation policies and virtualized security services within VMware NSX (T/V) environments
Architect strategies to transition legacy Cisco ASA rulesets to Cisco Firepower or Palo Alto NGFWs without service disruption
Act as the highest escalation point for complex network outages, security breaches, or performance degradation across the global fabric
Provide exceptional customer support via the phone and ticketing system
Own level-appropriate customer requests and issues, seeing them through to resolution
Own support escalations from other engineers and support teams according to escalation procedures
Collaborate with Service Delivery Managers and Account Executives to build strong customer relationships
Work closely with customers in the pre-implementation process to design and architect desired customer solutions
Work closely with the implementation team to quality check deployments and perform initial vulnerability assessment as part of the customer environment acceptance process
Research, plan and coordinate complex maintenance activities
Participate in Root Cause Analysis (RCA) exercises to drive process & technology improvements
Collaborate and share knowledge with other administrators and engineers via articles and training presentations
Contribute to the development of technical best practices for administrative responsibilities
Prepare and review defined policy and process standards
Ability to communicate effectively, both verbally and in writing, with customers as well as with internal stakeholders.
Requirements
Advanced knowledge of Cisco ASA (CLI/ASDM) and Firepower Threat Defense (FTD) managed via FMC
Deep experience with Palo Alto NGFW features (App-ID, User-ID, SSL Decryption)
Proficiency in F5 BIG-IP, including iRules development, SSL offloading, and traffic steering
Hands-on experience with VMware NSX, specifically in configuring distributed firewalls (DFW) and edge gateways
Mastery of TCP/IP, BGP, OSPF, and deep packet inspection