Area Manager, Data Center Operations

Role Overview

• Oversee all data center operations within the assigned area, ensuring the efficient operation of facilities and the delivery of top-tier support to internal and external customers.
• Conduct regular rounds of the facility to ensure the equipment is functioning correctly and that the center is aesthetically maintained to a high standard.
• Lead, mentor, and guide staff across multiple managed markets.
• Foster a culture of growth and development by creating career progression plans for direct reports and conducting regular one-on-one meetings to track performance and discuss professional goals.
• Manage and evaluate performance of direct reports through annual evaluations, merit increases, and promotions.
• Supervise the time tracking, including overtime and Paid Time Off (PTO) for all CIEs, DCTs, and Supervisors within the area.
• Ensure the security of the data centers under your area’s management, implementing measures to prevent unauthorized access and data breaches.
• Develop and execute both short-term and long-term strategies to improve operational efficiency and meet the business goals of the area.
• Oversee the area’s purchasing process, ensuring that all procurements align with operational needs and budget constraints.
• Manage the creation and maintenance of technical documentation for departmental processes and procedures, contributing to a comprehensive knowledge base.
• Lead the development and implementation of training programs that align with Flexential's customer service standards and foster a culture of continuous learning within the team.
• Monitor areas tasks to ensure that customer SLAs are met consistently.
• Act as the escalation point for sensitive and high-priority customer issues, managing incident investigations and resolution processes.
• Create and manage employee engagement initiatives to improve morale and team cohesion, ensuring high levels of productivity and satisfaction.
• Manage and implement new programs and projects to support regional data center operations, providing technical and administrative guidance to ensure successful execution.
• Critique the performance of subcontractors to ensure adherence to schedules, standards, and specifications.
• Support and train staff on preventive, corrective, and emergency maintenance planning, scheduling, and execution.
• Perform root cause analysis for equipment failures and contribute to continuous improvements in equipment reliability and performance.
• Continuously drive innovation within the area, focusing on reducing operational costs and mitigating risks in data center operations.

Requirements

• A minimum of 5 years of direct experience in the operation, construction, and maintenance of data center MEP (Mechanical, Electrical, Plumbing) systems, or equivalent technical experience.
• At least 5 years of experience in a management role, with direct oversight of 5 or more team members.
• Proven experience with root cause analysis, troubleshooting, and problem-solving in a critical infrastructure environment.
• A minimum of 5 years of experience working in a data center or similar critical infrastructure environment.
• Advanced electrical or mechanical certifications are a plus.
• 8+ years of experience in data centers with a focus on building systems and equipment operation is preferred.
• Relevant military experience or applicable trade experience is highly desirable.

Benefits

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program