SilverchairRemote
Client Services Analyst
Latin America
Contract
2 days ago
$10,000 - $20,000 USD
Visa Sponsor
Key skills
ServiceNowSQLCRMJiraConfluence
About this role
Role Overview
- Deliver outstanding support to academic and scholarly publishing customers
- Troubleshoot and resolve client issues using detailed product knowledge
- Escalate complex issues to appropriate teams following established guidelines
- Create and refine Knowledge Base articles
Requirements
- Two-year undergraduate degree in computer science, information science, or related field (or equivalent experience)
- Technical or customer support experience with a software/technology company
- Solid understanding of XML, SQL, and Microsoft applications
- Proficiency with CRM and ticketing systems (JIRA, Zendesk, ServiceNow, Confluence)
Tech Stack
- ServiceNow
- SQL
Benefits
- Comprehensive support via tickets, email, and phone
- Multichannel Customer Support
- Regular client support status meetings