Community and Public Engagement Lead

Role Overview

• Lead all activities related to public and community engagement across the program.
• Develop, maintain, and execute the Community & Public Outreach Plan, including goals, messaging, and annual engagement strategy.
• Oversee the creation and maintenance of engagement KPIs, performance dashboards, and continuous improvement metrics.
• Maintain community directories, outreach calendars, and engagement tracking systems.
• Coordinate outreach activities across multiple internal teams, ensuring alignment with digital, content, and strategic communications functions.
• Manage engagement workflows, ensuring timely coordination with stakeholders, partners, and program offices.
• Build and maintain relationships with community groups, installation programs, service branches, and family support organizations.
• Ensure messaging consistency, audience alignment, and policy-informed engagement approaches.
• Provide executive-level reporting, summaries, and recommendations to leadership.
• Coordinate with analytics teams to integrate measurement frameworks into dashboards and reporting tools.
• Support event planning, public engagement campaigns, and community-focused communications.
• Ensure all materials meet accessibility, compliance, and quality standards.

Requirements

• Fluent written and spoken English required.
• Minimum 10 years of experience in public engagement, community outreach, stakeholder relations, or strategic communications.
• BA/BS in Public Relations, Communications, Public Affairs, Marketing, or a related field.
• Strong leadership and organizational skills with the ability to manage complex engagement programs.
• Excellent written and verbal communication skills.
• Ability to build and sustain relationships with diverse audiences.
• Strong analytical skills to develop, track, and report on engagement metrics.
• Ability to manage multiple priorities, deadlines, and stakeholder needs in a dynamic environment.
• Knowledge of stakeholder mapping, segmentation, and engagement modeling.
• Understanding of measurement frameworks, KPI development, and performance tracking.
• Familiarity with digital engagement tools, CRM systems, and community platforms.
• Experience developing enterprise-level engagement plans and frameworks.
• Demonstrated success managing outreach programs, calendars, KPIs, and engagement metrics.
• Experience managing cross-functional coordination across communications, digital, and analytics teams.

Benefits

• Family & parental support
• 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
• Applies to birth, adoption, and surrogacy
• Up to 10 days’ paid fertility leave per year (5 per cycle)
• 2 days’ paid leave for new grandparents
• $2,500 annual interest-free parental loan
• $6,000 interest-free fertility treatment loan
• Healthcare & wellbeing
• Three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
• $0 employee-cost dental and vision
• 10 days’ health leave per year (mental and physical)
• 24/7 mental health support through Self Space Wellhub subscription
• Financial & practical support
• 401(k) match (3% after 3 months; 4% after 1 year)
• Pre-tax commuter benefits
• 10 days’ paid military leave
• Full pay for jury duty (state/city payments declined)
• Uber/taxi home after 9:30pm
• Time off & flexibility
• 23 days’ PTO (with 3 discretionary carryover days; CA/CO policies follow state mandate)
• 10 federal holidays, plus the day after Thanksgiving
• Option to swap 2 federal holidays (excluding Thanksgiving and the day after)
• Office closed between Christmas and New Year
• 10 days’ special emergency leave (including bereavement)
• 10 days’ volunteering leave (5 paid, 5 unpaid)
• Half-day for blood donation
• Work from anywhere for up to 2 weeks per year (subject to approval)
• Culture & development
• $300 annual cultural stimulation allowance (accrued monthly; available after 90 days)
• Weekly Thursday happy hour
• Mentorship and Buddy programmes