Be a part of the team that is transforming the power industry of northern and eastern Maine
The IT Analyst II is an intermediate technical position responsible for support, maintenance, design and development for assigned Versant Power Information Systems
Supports the design, development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools
Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and the integration with other systems
Provides documentation/project tracking and management reporting to support the department's work plan
Provides technical information for Disaster Recovery planning and participates in annual Technical Asset Review updates to help ensure asset life cycle management
Actively participates in CIS Team meetings and contributes to the decision-making processes
Participates in after-hours call out for application support
Performs other related duties as assigned, including designated duties associated with System Restoration, (SEOP) System Emergency Operations Plan

Must have a degree in Computer Science or equivalent
Minimum of five (5) years of experience in a client-focused IT support role
Working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems
Expertise with Oracle preferred or other relational databases such as MSSQL or MySQL
Strong experience writing SQL required, experience with PL/SQL preferred
Reporting expertise and experience with one or more (Cognos, TM1, SQL Server reporting services, and/or Crystal Reports) is a plus
Strong customer service ethic
Ability to work independently or in teams, with minimal or no supervision
Excellent written and oral communication skills
Experience working with MS Office applications, specifically Word and Excel, MS Project a plus
Must be willing to travel for training and User Group participation
Valid driver's license required.

Non-Bargaining Unit, Regular and Term employees who have at least six (6) months satisfactory job performance and attendance records in their current job are eligible to apply for posted positions.
Work hours are 8:00 A.M. to 5:00 P.M., Monday through Friday.
Off-hour monitoring of emergencies is anticipated.

IT Analyst II

Key skills