Serve as the primary internal contact for assigned customer accounts
Process customer orders accurately through the ERP system, verifying pricing, specifications, and delivery dates in partnership with customer service
Communicate order status, changes, and delivery schedules to customers and internal departments
Coordinate with production scheduling, shipping, and design teams to ensure timely fulfillment of orders
Prepare and maintain sales reports, order tracking logs, and customer documentation as needed
Support sales team with quotes, sample requests, customer inquiries, and prospect research
Manage complaint resolution, credits, and returns in coordination with the quality and production teams
Monitor inventory levels and collaborate with planning teams to manage repeat or blanket orders
Identify opportunities to improve customer satisfaction, efficiency, and profitability
Participate in continuous improvement initiatives related to order flow, customer communication, and data accuracy

Associate’s or Bachelor’s degree in Business, Supply Chain, or related field preferred
2+ years of customer service or inside sales experience in manufacturing, packaging, or corrugated industry strongly preferred
Knowledge of corrugated packaging terminology, converting processes, and design specifications a plus
Strong computer skills, including proficiency with ERP (e.g. Amtech) and Microsoft Office applications (Excel, Outlook, Word)
Excellent communication, problem-solving, and organizational skills
Ability to manage multiple priorities in a fast-paced environment with attention to detail
Team-oriented mindset with a commitment to customer satisfaction and operational excellence
Ability & interest to grow into an outside / new business sales role

Vehicle Reimbursement Program
Travel & Expense Account
Phone Allowance
Eligible for remote work for those in a 3-4 hour commuting distance of Chicago, IL

Account Executive – Sales Service Representative, Corrugated Packaging

Key skills