Senior Shopify Project, Account Manager

Role Overview

• Manage up to 7 concurrent Shopify and eCommerce projects including:
• Shopify builds
• CRO initiatives
• SEO retainers
• Ongoing support engagements
• Maintain project timelines, budgets, documentation, and delivery quality
• Manage Asana boards, project schedules, risk logs, and change requests
• Coordinate cross-functional collaboration between development, design, SEO, and email teams
• Ensure projects stay within defined scope and performance expectations
• Serve as the primary point of contact for assigned clients
• Provide proactive communication and updates via Loom, email, and meetings
• Lead recurring review calls and roadmap discussions
• Build long-term client relationships focused on trust, transparency, and growth
• Identify upsell and retainer opportunities where appropriate
• Facilitate weekly delivery meetings and project reviews
• Allocate tasks across designers and developers
• Conduct QA reviews and enforce agency standards
• Support junior team members through mentorship and process guidance
• Escalate risks or blockers appropriately to leadership
• Help improve SOPs, workflows, and internal documentation
• Contribute ideas for operational efficiency and process optimization
• Support retrospective reviews and continuous improvement initiatives
• Maintain organized project records and reporting structures
• Review project changes and support budget management
• Ensure projects remain aligned with business goals and profitability targets
• Assist with quoting, scoping, and proposal preparation when needed

Requirements

• 4+ years of experience in:
• Project Management
• Account Management
• Digital Agency Operations
• Shopify or eCommerce environments
• Strong understanding of Shopify ecosystems and website delivery workflows
• Experience managing multiple client projects simultaneously
• Strong communication and stakeholder management skills
• Experience using project management platforms such as Asana
• Excellent organizational and prioritization abilities
• Ability to work independently in a fully remote environment

Preferred Qualifications

• Experience working with CRO, SEO, and email marketing teams
• Familiarity with Shopify design and development workflows
• Experience managing distributed or international teams
• Knowledge of agile delivery processes
• Strong QA and process management mindset

Benefits

• Fully remote work environment
• Work with high-growth eCommerce brands
• Collaborative international team culture
• Opportunity to influence processes and operational excellence
• Long-term growth potential within a rapidly expanding agency