Work closely with customers to resolve technical issues including motherboard, server systems on the phone or by E-mails
Work with various internal teams, R&D HW, SW, production to resolve technical issues
Identify technical issues and resolve computer hardware and software problems
Continuously develop knowledge base of Supermicro current and new products
Proactively resolving customers technical issues
Act as the product expert, with deep technical understanding, engaging with both the product support team and development team to provide correct product solutions to customers

Bachelor's degree in Computer Engineering or Electrical Engineering is preferred
1+ years of working / technical support experience in computer systems and/or servers is a plus
Strong organizational and well-developed social skills
Highly analytical, creative, detail oriented, organized, good team player is a plus
Excellent telephone etiquette skills and on-site support skills
Excellent knowledge of Server / Workstation GPU products
Strong communication skill in both verbal and written

Application Engineer

Key skills