Customer Experience Specialist

Role Overview

• Provide professional, courteous, and grateful assistance on every telephone call
• Deliver exceptional, personalized resolutions tailored to each customer’s needs
• Maintain accurate records of interactions and transactions
• Multitask confidently—documenting, researching, and engaging with customers in real time
• Demonstrate strong phone etiquette and represent Signet positively at all times
• Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
• Manage escalated concerns with empathy, patience, and professionalism

Requirements

• Previous customer service or client support experience
• Strong verbal and written communication skills
• Ability to multitask with accuracy and attention to detail
• Basic proficiency in data entry, Microsoft Word and Excel, with competency in basic mathematics
• Analytical mindset to interpret feedback and continually improve
• Bilingual skills (especially Spanish) are a plus.

Benefits

• Employee discounts
• Bilingual Spanish differential pay available (must pass speaking/writing assessment)
• Up to 6 weeks of paid training
• Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
• Generous 401(k) matching after just one year to help secure your financial future
• Seasonal overtime opportunities
• Referral bonuses when your recommended hires complete 60 days!