Trades Contractor Recruiter

Role Overview

• Effectively manage and fill/close acquisition requests from area managers
• Assist contractors with basic questions regarding home warranty procedures and policies
• Consistently overcome contractor objections and take every opportunity to partner with perspective contractors
• Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network
• Setup both physical and digital contractor profiles
• Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies
• Assist contractors with first-time billing through First American’s online contractor portal
• Negotiate pricing with contractors within First American guidelines
• Ensure contractor coverage for territories by continually monitoring reports to identify volume and potential contractor hiring needs
• Train all new employees in First American’s procurement processes and procedures
• Track and keep current all state license requirements
• Assist existing contractors with processing company name changes including both physical and digital profiles
• Assist team with verifying all documentation of the contractor hiring package is completed prior to going to the CRM’s for approval
• Research and distribute leads to the team regarding hard to hire areas
• Assist the Manager in streamlining the process flows as well as documentation of Falcon changes and reporting tools
• Work with Marketing Department on creating new ways to market First American to contractors
• Assist the Manager in daily and monthly reporting on production

Requirements

• High School Diploma or equivalent; some college preferred
• Possess a solid background and comprehensive understanding of sales
• Ability to confidently initiate phone calls and engage in meaningful, relationship-building conversations
• Capable of evaluating contractors; ensuring their level of professionalism and customer focus is on par with First American standards
• Ability to set clear expectations or decline offers as necessary
• Must be able to effectively manage multiple, competing tasks seamlessly transitioning from one task to the next
• Exceptional time management and organizational skills ensuring that all tasks are completed timely and accurately
• Home Warranty or real estate experience desirable

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid time off
• Paid sick leave
• Employee stock purchase plan