Support the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS)
Responsible for quality activities to support the warehouse
Track, investigate and correct OS&D (over, short, and damaged)
Develop and maintain the site QMS documentation such as procedures, work instructions, visuals
Make recommendations regarding procedures, standards to maintain process quality
Support all client related and applicable QMS requirements
Coordinate all requirements related to the 5 Star Site Certification Program
Manage requirements related to Quality & Training
Create and maintain HACCP program to support Food Safety Policy and Food Defense Plan when applicable
Ensure site is compliant with applicable GMP standards and FDA regulations
Establish and maintain quality standards for all critical functions supporting the operation
Train site management and employees on the QMS components and requirements
Lead site teams to respond to client complaints and internal errors
Serve as the primary contact for any external or internal audits
Assist with coordination of recalls, hold notifications, stop-shipments, etc.
Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients
Develop and monitor key performance indicators and metrics for quality related processes
Conduct and/or participate in all required department quality related meetings

Must have High School diploma or GED
Bachelor’s degree preferred
Preferred 5 years’ experience in a medium to large warehouse in a management capacity
2 years’ experience as a Quality Manager
Knowledge of warehouse operations with basic GMP as necessary
Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF
Strong computer skills and MS Office Applications are preferred
Quality related certifications preferred
English (reading, writing, verbal)
Spanish speaking skills preferred

Quality Manager

Key skills