Act as the primary escalation point for the Level 1 NOC.
Troubleshoot complex network performance issues and resolve technical bottlenecks to minimize downtime.
Lead the remote configuration and deployment of branch hardware.
Provide expert guidance to on-site teams during physical installations and patching phases.
Execute design configurations provided by the Global Engineering team for new solution rollouts.
Manage lifecycle patching for network hardware and conduct configuration audits.
Monitor environment health and proactively perform maintenance to prevent service degradation.

Proven experience in a regional Network Operations or Engineering role.
Strong working knowledge of IT standards and codes of conduct.
CCNA (Cisco Certified Network Associate) or equivalent (CompTIA Network+, ASCA) preferred.
ITIL® Foundation certification in IT Service Management preferred.

Global Network Engineer – 12 Month Contract

Key skills