About this role
Role Overview
- Be the primary point of contact and build long-term relationships with clients.
- Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings.
- Develop a trusted advisor relationship with key accounts, client stakeholders.
- Ensure the timely and successful delivery of our solutions according to clients’ needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics/goals.
- Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
- Monitor and analyze customer’s usage of our service.
- Liaise between the customer and internal teams.
Requirements
- At least 6 months within the same role at Bosta.
- Quality score/KPIs: 85% and above during the last 6 months.
- No prior warnings.