Be the bridge between Customers, Product, and Sales; helping turn insights into impact.
Support AI adoption by guiding change management and workflow transformation.
Play a foundational role in building out a new function at a category-defining AI startup.
Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.
Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.
Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.
Champion the customer voice: surface key trends and collaborate with Product and Sales to shape the roadmap.

2+ years’ experience in a customer/stakeholder-facing role.
A fluency and innate curiosity surrounding AI.
You get energised by meeting new people and spread that energy to them.
A confident communicator.
Understands what it's like to be in a revenue-driving position.
A love for experimenting and trying new ideas without fear of iterating and failing.
Sharp, systematic, resilient, and motivated to win.

Part of our founding Engagement team: a phenomenal platform for accelerated career growth.
Optimising value from the best product in a new category that already generates a ton of customer love.
Generous salary and equity in a Series B rocketship growing 5x YoY.
All the benefits you expect and more.

Engagement Manager, SMB

Key skills