Account Manager, Print/Point-of-Sale/Promotional

Role Overview

• Lead the day-to-day management of client accounts, overseeing project execution across print, point-of-sale (POS), and promotional programs
• Serve as the primary point of contact for all client-related matters, building and maintaining trusted partnerships
• Deliver best-in-class service by understanding client brands, objectives, and industry dynamics to develop strategies and solutions that drive business growth
• Drive client sales and profitability by developing value-driven solutions and ensuring cost control
• Manage the end-to-end sale process for the client
• from initial briefs and quoting to proof approvals, production, quality standards, and final delivery of all items
• Create and manage project plans, timelines, and budgets, identifying resource requirements while mitigating risks and ensuring deliverables stay on track
• Maintain proactive client communication and address any concerns or challenges within agreed SLAs
• Collaborate across internal teams and external partners to meet all deadlines
• Support sustainability objectives by delivering projects that align with environmental performance metrics (e.g., GHG emissions, recyclability, water usage)
• Collaborate directly with suppliers and vendors to ensure on-time production and delivery
• Maintain ongoing supplier relationships, addressing issues, clarifying expectations, and supporting cost and quality control
• Track and analyze program performance, generating regular updates/reports to client and leadership
• Use data insights to make recommendations for ongoing improvements and future program planning.

Requirements

• 3+ years of experience in client-facing account management role
• Proven experience managing supplier relationships, including direct vendor communication and issue resolution
• Strategic and analytical mindset with the ability to assess the big picture and identify opportunities for improvement
• Self-starter with a resourceful, solution-oriented approach to problem solving
• Strong project or order management skills, with exceptional organization, time management, prioritization, and multitasking abilities
• Demonstrated success in growing and maintaining accounts, driving top-line revenue and margin growth
• Strong collaboration skills and the ability to work cross-functionally with client marketing teams, internal supply chain groups, and global stakeholders
• Culturally aware and able to communicate effectively across international teams
• Excellent written and verbal communication skills with a confident, client-facing presence
• Highly detail-oriented with strong proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint
• Comfortable working in a fast-paced environment with shifting priorities
• Experience managing print, promotional products, and/or POS programs
• highly preferred
• Ability to travel to client sites 1-2 times per month or as needed.

Benefits

• Medical
• Dental
• Vision
• 401(k) match
• Cell phone reimbursement
• Generous PTO
• Volunteer days
• Professional development opportunities
• Employee reward and recognition programs