Senior UCD Consultant, User Research – Product Design

Role Overview

• Plan, conduct and synthesise qualitative and quantitative user research activities.
• Identify user needs, pain points, behaviours and opportunities through interviews, workshops, usability testing, surveys and observational research.
• Translate research findings into actionable insights that inform product, service and operational decisions.
• Develop and maintain research artefacts including personas, journey maps, service blueprints and insight repositories.
• Produce wireframes, prototypes, user journeys and interaction flows.
• Collaborate closely with product managers, business analysts, architects and engineering teams to shape solutions from discovery through delivery.
• Apply design standards, accessibility principles and design system components consistently.
• Support the establishment and embedding of consistent UCD practices across programmes and portfolios.
• Promote user centred thinking and design maturity across stakeholders and delivery teams.
• Contribute to the evolution of reusable frameworks, templates and best practice approaches.

Requirements

• Advanced expertise in prototyping tools (Figma/ Adobe XD)
• Proven ability to work with clients across industries, understanding business challenges and translating them into impactful design solutions that support digital transformation.
• Experience in mentoring early careers designers, setting design standards, and influencing stakeholders at senior levels.
• Strong organisational skills with a track record of managing multiple high‑stakes projects in fast‑paced organisations.
• Experience working within regulated industries such as energy, utilities, finance or public sector.

Benefits

• A collaborative and supportive environment in which you can grow and develop your career
• The tools and opportunity to do work you can be proud of
• A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
• Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
• Industry leading coaching and mentoring
• Equal and Fair Opportunity