Answer inbound calls from customers regarding vehicle service appointments, service status updates, and general dealership inquiries
Provide professional, clear, and friendly communication throughout every interaction
Handle customer questions accurately and route complex or escalated issues to the appropriate team
Manage high call volume consistently throughout the day while maintaining quality and accuracy
Use Xtime to schedule, reschedule, and confirm service appointments based on customer needs and availability
Log all customer interactions accurately and consistently in Tekion CRM
Maintain clean, up-to-date records across all customer touchpoints
Handle all inbound calls through the Elevate VoIP system
Follow communication standards and dealership scripts throughout every interaction
Send follow-up texts or emails to customers as needed to confirm appointments or share service updates

Fluent, clear English with a neutral or US-friendly accent; your spoken English must be excellent
Previous call center or customer service experience, inbound experience strongly preferred
Comfortable managing high call volume consistently throughout the workday
Tech-savvy and able to learn new software quickly including Elevate, Xtime, and Tekion
Reliable internet connection, a headset, and a quiet work environment
Available to work full-time Monday through Friday on US Eastern Time hours
Calm under pressure, detail-oriented, and professional in all customer interactions
Experience working with a car dealership or in a vehicle service environment is nice to have
Familiarity with Elevate VoIP, Xtime, or Tekion CRM
Experience with inbound call management or appointment scheduling in a service environment is nice to have

Customer Service Representative, Inbound

Key skills