IT & Systems Manager – Midshift

Role Overview

• Oversee core business systems, ensuring they remain secure, stable, efficient, and aligned with business objectives.
• Manage relationships with external IT suppliers, software vendors, and technology partners to ensure service quality and performance.
• Lead and coordinate IT projects, system upgrades, and technology initiatives to support operational and strategic goals.
• Monitor system integrations, data flows, and platform connectivity to ensure accurate, secure, and efficient information exchange.
• Identify opportunities to improve system performance, reduce costs, streamline processes, and enhance digital capabilities.
• Oversee website systems, digital platforms, and customer-facing technology, including online quote and purchase journeys.
• Provide technology leadership through reporting, troubleshooting, governance, vendor management, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, with 5+ years of experience in IT systems management or technology leadership roles.
• Strong understanding of systems architecture, integrations, data flows, infrastructure, and business-critical technology platforms.
• Proven experience managing IT vendors, software providers, service levels, and technology partner relationships.
• Demonstrated success in delivering technology projects and driving system, process, and operational improvements.
• Solid knowledge of IT security, compliance, regulatory requirements, and risk management within business environments.
• Strong analytical, problem-solving, and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences.
• Commercially focused, highly organised, and capable of balancing strategic planning with hands-on troubleshooting and continuous improvement initiatives.