Manage a large team with functional diversity and complexity to provide a legendary customer and employee experience.
Co-workers will look to you for expert guidance and advice through coaching and learning opportunities
Deliver a legendary experience to our customers by focusing on work that matters, building employee development, achieving strong business results and utilizing internal resources.
Recognize and identifying areas of risk and bring them forward to be actioned accordingly
Think outside the box to bring innovation and change to the Small Business Insurance team
Deliver exceptional service and support for high volume complex problems with medium-high levels of risk related to financial products and services with the aim to provide accurate solutions the first time.
Lead your team with multiple points of internal and external contact while promoting team effectiveness and a positive/diverse work environment.
Be a key contact for strategic Small Business Insurance partners to cultivate relationships and create opportunities
Strive to make a difference in the workplace by recommending ways that will improve the customer and employee colleague experience.
Assist in business objective development by managing budgets and offering advice for enhancements and productivity.

Undergraduate degree and/or seven (7) or more years relevant experience
Previous commercial experience and expert knowledge of the business environment, processes, procedures, transactions and activities of products and services
Formal certifications (such as CIP or FCIP) at this level of expertise preferable
Have excellent organizational and team management skills with the ability to work in a demanding environment and handle multiple deadlines and priorities
High-level communication skills
Ability to interact and manage multiple stakeholders
Thrive in a dynamic and fast paced environment
Proven ability to coach and lead diverse teams
Strong competencies in performance management including but not limited to SMART Action Plans, performance coaching and challenging conversation

Group Manager, Small Business Insurance

Key skills