Product Owner I – ServiceNow

Role Overview

• Help deliver a better HR experience for every colleague
• Lead the product direction for AskHR, our ServiceNow-based HR help desk application
• Shape how colleagues access HR support by bringing together business insight, product strategy, and platform capability to deliver meaningful improvements
• Build strong partnerships with stakeholders to understand needs and shape a clear product direction
• Develop and manage a roadmap that improves colleague experience and supports business priorities
• Bring a continuous improvement mindset to how the platform is used and enhanced
• Explore innovative capabilities, including AI, to improve service effectiveness and user experience
• Ensure the application delivers practical value for colleagues while supporting scalable, sustainable operations
• Measure impact and evolve the product based on feedback, insights, and changing needs
• Create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
• Review performance analytics; recommend and champion strategies to enhance the customer or end user product experience.

Requirements

• Undergraduate degree and / or product certificate
• 7+ years relevant experience
• 3+ years Product Owner or Agile related delivery experience
• Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
• Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
• Proven experience working with ServiceNow, ideally within HR Service Delivery (HRSD) or similar service management environments
• Strong understanding of ServiceNow capabilities, including case management, knowledge management, service catalog, workflows, and self-service experiences
• Experience with platform integrations, APIs, and workflow automation to enable end-to-end service delivery
• Demonstrated ability or strong interest in delivering AI-enabled solutions, including virtual agents, generative AI use cases (e.g., case summaries, content generation), and intelligent automation
• Familiarity with conversational AI, natural language processing (NLP), and AI-assisted workflows within enterprise platforms
• Experience acting as a Product Owner (or similar), including backlog management, roadmap development, and delivering outcomes in an Agile environment
• Strong stakeholder collaboration skills, with the ability to translate business needs into technical solutions
• Analytical and strategic mindset, with a focus on improving colleague experience, automation, and digital service delivery
• Experience in HR systems, shared services, or help desk environments is an asset.

Tech Stack

• ServiceNow

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development opportunities
• Reward and recognition programs