Support day-to-day IT operations, user support, CRM administration, SaaS tools, and technical support of WordPress websites.
Troubleshoot, document, onboard and offboard users, coordinate with vendors, and manage website support.
Maintain website documentation, access records, vendor contacts, and technical processes.
Provide occasional after-hours support for critical website outages, security incidents, or high-priority operational issues.
Assist with onboarding, offboarding, user accounts, and IT operations for franchise partners and HQ staff.
Create and maintain clear SOPs, checklists, and knowledge base articles.

Experience in IT support, systems administration, technical support, or a similar role.
1+ year of hands-on WordPress experience.
Working knowledge of WordPress administration and common website technical issues.
Basic understanding of hosting, DNS, SSL, domains, backups, staging environments, and website infrastructure.
Experience with user access management, SaaS administration, MFA, and basic security best practices.
Familiarity with Google Workspace administration.
Basic HTML/CSS knowledge.
Strong documentation, organization, troubleshooting, and follow-through skills.
Ability to coordinate with vendors, internal teams, franchise partners, and non-technical stakeholders.
Clear communication skills and a customer-service mindset.

Junior IT Systems Administrator

Key skills