Ensure that servers are running at an optimal level in a 24/7 operating environment
Provide weekly and monthly reports of system uptime, server capacity, security compliance, and SLA metrics
Document processes for System and IT related procedures to ensure standard builds are maintained, ensuring to document configuration settings of servers, processes, and policies
Perform system audit of vulnerabilities
Oversee the security compliance level of mission-critical servers are properly patched in accordance to the defined patch management policy
Performs and monitors (daily, weekly, monthly) server back up and its recovery process
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in IT, Computer Science or equivalent
Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply
Knowledgeable in IT equipment especially desktop and laptops – both in Hardware and Software
Ability to troubleshoot problem systematically
Familiarity with Inventory and Helpdesk Ticketing Tool is an advantage
Demonstrated hands-on experience with computer networks, server administration, and server installation
Excellent verbal and written communication skills in English and the language of the supporting market.

IT Specialist

Key skills