Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests
Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts
Properly document call conversation on each specific account
Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency
Work with our clients and brokers to understand the reason for arrears to understand clients financial situation to ensure that cure solutions are suitable for the client
Ensure notes and actions are placed on the account for each client contact
Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery
Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients
Assist brokers with understanding and utilizing our financial products and services
Communicate internally with Sales, Service, and finance as appropriate

At least 1+ years of prior experience in at least one of the following core areas: call Centre, customer service, collections, or consumer loan industry
Excellent oral and written communication skills for consistent collection calls
Good math skills with the ability to perform basic calculations quickly
Strong organizational and time management skills
Bilingual French and English
Ability to adapt in a fast-paced environment
Ability to use initiative and good judgment in a decisive but fair manner in order to resolve delinquent situations
Results oriented, diplomatic, and adept at building customer relations
Excellent problem-solving and negotiation skills
Knowledge of financial services industry and lending products
Computer literacy in Microsoft Office (Word, Excel and PowerPoint) and Outlook a must

Employee Assistance Program (for when you need confidential support)
Subsidies to support health and fitness goals by providing gym membership subsidies
Registered Retirement Savings Plan: (RRSP) with matching employer contributions
Company lunches, corporate outings, and even the occasional ice cream truck
Insurance benefits include medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and much more!

Bilingual Collections Associate

Key skills