Lead and develop the LATAM Customer Success organization to ensure consistent execution of global methodologies and operational standards.
Drive a high-performance culture focused on accountability, customer outcomes, and revenue impact.
Own regional responsibility for retention, renewals, and expansion performance.
Drive adoption, maturity of use, and long-term customer value realization.
Establish KPIs, forecasting processes, and customer health frameworks.
Analyze customer data and trends to drive continuous improvement initiatives.

Strong experience in Customer Success, Account Management, SaaS, or revenue leadership roles.
Experience managing Customer Success or post-sales teams.
Proven track record in retention, renewals, and expansion targets.
Experience operating within a revenue-oriented organization.
Demonstrated ability to balance customer advocacy with commercial results.
Solid understanding of implementation, adoption, and value realization frameworks in SaaS.
Excellent stakeholder management and leadership skills.
Fluent in English and Portuguese.
Degree in Engineering is a plus.
Spanish is a plus.
Knowledge of HubSpot and Planhat.

Flexible hours and a remote-friendly culture.
Competitive salary and benefits.
Modern office with everything you need, located in downtown Florianópolis.
Startup environment where you’ll see the company (and yourself) grow from a small team to a global reference in the field.
A balanced work environment where you’ll have autonomy, responsibility, ownership, and the freedom to fail and learn from mistakes.
Regular events to promote knowledge sharing and team engagement.

Head of Customer Success – LatAm

Key skills