Service Engineering and Operations Data Lead

Role Overview

• Own IPS data and systems: Define, curate, and maintain core IPS data sets related to service parts, technical publications, diagnostics, provisioning, and field performance across relevant systems and tools.
• Maintain a single source of truth, including documentation, data dictionaries, and governance standards.
• Own and build an application roadmap for IPS systems.
• Establish and maintain common definitions, ownership models, and process controls that improve trust in data and consistency of decision making across the function.
• Serve as business owner for analytics: Act as the business owner for key IPS reporting and analytics solutions, partnering with IT, data teams, and tool owners to define requirements, prioritize enhancements, test changes, and ensure data quality and availability.
• Design reporting and dashboards: Design, build, and maintain standard reports, scorecards, and dashboards that for IPS leadership, SSEO, Technical Publications, and program teams on topics such as service readiness, change throughput, quality, cycle time, and workload.
• Generate insights and recommendations: Mine IPS and program data to identify patterns, risks, and opportunities related to service deliverable readiness, late changes, rework, escapes, and field performance.
• Translate data into clear stories and recommendations that guide decisions.
• Develop IPS processes and tool use: Define and document the end to end processes that connect IPS service engineering and technical publications work to GM and GMD systems.
• Influence senior stakeholders through data-driven recommendations, alignment on tradeoffs, and clear articulation of operational impacts across the broader IPS ecosystem.
• Drive continuous improvement and adoption: Identify opportunities to reduce manual reporting and rework by automating data pipelines, standard reports, and self service dashboards.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 5+ years of relevant experience across data analytics, business intelligence, process or systems engineering, service or production engineering, technical publications, or product support or related field.
• Proficient in leading cross functional tool, data, or process initiatives with measurable outcomes in a complex engineering, manufacturing, or service environment.
• Proven experience creating data tools and architectures in environments where none previously existed.
• Demonstrated ability to translate complex data into clear, concise insights and visual stories for non-technical audiences, including senior leadership.
• Strong proficiency with data and visualization tools (for example Power BI, Excel, SQL, or similar) and comfort working across multiple systems and data sources.
• Proven ability to lead cross functional teams without direct authority to drive issue resolution, process adoption, and system improvements.
• Excellent communication and stakeholder management skills; effective with GM and Government leadership and technical teams.
• Comfortable learning new tools and technologies quickly and leading their deployment and change adoption.
• Ability to manage multiple priorities and aggressive timelines in a dynamic environment.
• Candidate must be a U.S. Person (U.S. citizen, U.S. permanent resident, asylee or refugee).
• Eligible to obtain Secret U.S. Security Clearance after hire.

Tech Stack

• SQL

Benefits

• Health insurance
• 401(k) matching
• Flexible work arrangements
• Paid time off
• Professional development opportunities